Why Non Monetary Incentives Are a Great Way to Motivate

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Napoleon once said, “Men are moved by two levers only: fear and self-interest.” Making people fear you works, but the people under you will hate you in the process. Your best employees will also quit as soon as something better comes along. The alternative is to motivate people using their self-interest. Most people think of […]

What’s Big For a Leader Can Be HUGE for Others

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If you’re a leader, what’s big for you can be HUGE for someone else. Over the years, you’ve likely developed specialized knowledge and expertise in your field. Many of the skills you now take for granted have probably been honed by doing high level work again and again. That means that if you want to […]

How Little Problems Can Turn Into Massive Ones

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Ever had a stone in your shoe? Would you agree that it’s a nice feeling to wear new shoes? They’re beautiful and comfortable, and everybody compliments you on your good fortune. You think you’re a pretty special person. Imagine now that there’s a tiny stone inside one of the shoes. Have you shifted your focus? […]

What I Learned About Leadership From A Pizza Oven

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As I was writing the post on 7 Steps of Effective Delegation, I started thinking about a leadership experience from years ago. Back when I was a teen, I had the great pleasure of working at a pizza joint. My manager’s name was Dean. One day he asked me to clean the massive ventilation hood […]

How to Delegate Effectively – Part 3: 7 Steps of Effective Delegators – YMM #7

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http://traffic.libsyn.com/ymm/YMM007Podcast007-Delegation3.mp3 Right click to download podcast You can read the other posts in the series here: How to Delegate Effectively–Part 1: It’s a Process How to Delegate Effectively–Part 2: What to Delegate An easy system Here’s a 7 step system for effectively delegating. I’ve used it in blue collar and white collar settings, and this […]

Are You Looking Bad by Keeping Your Business Cards in the Wrong Pocket?

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Have you ever wondered how to organize the flood of business cards you get when you’re out networking? If you don’t do it right, you can look inexperienced and unprofessional. Here’s an easy system to make you look great when you’re promoting yourself: 1. Start off with a suit jacket that has both pockets open. […]

How to Delegate Effectively – Part 1: It’s a Process – YMM #5

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http://traffic.libsyn.com/ymm/YMMPodcast005-Delegation1.mp3 Right click to download audio Read the other post in this series: How to Delegate Effectively–Part 2: What to Delegate How to Delegate Effectively–Part 3: 7 Steps of Effective Delegators What most bosses do Most bosses will attempt to “delegate”a task by telling a subordinate what to do once and then throwing them into […]

The 2 Biggest Problems With Delegation in Business

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My good friend Brenda likes to quote the famous line, “Good, Fast, and Cheap. You can have any two of those, but you can’t have all three.” I love it, because it applies to most things in life, including soft skills like delegation. Too often leaders try to force good work to happen, which just […]

What to Write Down When Calling About a Problem YMM #4

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http://traffic.libsyn.com/ymm/YMMPodcast004.mp3 Right click to download the audio I was talking to a friend recently about the struggle I had to get a refund on a Flip video camera. I’d purchased the camera when it first came out on November 10, 2010. Then I had to call back 9 times before I got my refund…. in […]

You Don’t Have To Be a CEO To Make Clients Feel Like a Million Bucks – YMM #2

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http://traffic.libsyn.com/ymm/YMMPodcast002.mp3 Right click to download the AUDIO Right click to download the transcripts If you ask most people today, they’ll tell you that good customer service is a top priority. Unfortunately, those same people also feel overworked and often don’t follow through on good customer service like they know they should. It’s common knowledge that […]